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What services does your pharmacy provide?
We offer prescription medications, over-the-counter products, wellness items, supplements, and pharmacy consultations. We also provide basic health advice and support via our AI Pharmacy Assistant.
Do I need a prescription to buy medicine online?
Yes, prescription-only medications require a valid prescription. Over-the-counter items can be purchased without one. Always consult your doctor before taking new medications.
How can I consult a pharmacist?
You can speak to a licensed pharmacist in-store or use our live chat or AI assistant for basic information. For medical concerns, we always recommend consulting your doctor or local hospital.
Is your pharmacy licensed?
Yes, we are fully licensed by the appropriate health authorities and follow strict safety protocols for all medications and services.
What are your opening hours?
We’re open from 9 AM to 9 PM every day, including weekends and most public holidays. Emergency service details can be found on our contact page.
Can I get advice on symptoms or side effects?
Our team can offer general guidance, but we cannot diagnose or prescribe. Always contact a healthcare provider for symptoms or side effects.
Do you offer delivery services?
Yes, we offer fast and secure delivery of medicines and wellness products. Delivery time and cost may vary by location—please check at checkout.
How do I refill my prescription?
Log into your account, go to “My Prescriptions,” and click “Refill.” You’ll be notified when your refill is ready for pickup or delivery.
Can I return or exchange medicines?
For safety reasons, we do not accept returns of prescription medications. Non-prescription items may be returned under specific conditions—see our Returns Policy.
Is it safe to buy medicines online?
Yes, we ensure all our medicines are sourced from licensed suppliers. Your safety is our priority—please verify prescription uploads and contact us with any concerns.