Here is a professionally written **Return & Refund Policy** tailored for a **pharmacy website**, with emphasis on legal and health safety requirements:
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### 🧾 Pharmacy Return & Refund Policy
**Last updated: \[Insert Date]**
At **Rommels-Pharmacy.com**, your health and safety are our top priorities. Due to the nature of our products, we follow strict guidelines regarding returns and exchanges.
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#### ⚠️ **Prescription Medications**
For legal and safety reasons, **prescription medications cannot be returned or exchanged**, even if they are unused or unopened. This is in accordance with health regulations to ensure the safety and integrity of all customers.
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#### ✅ **Eligible Returns (Non-Prescription Items)**
We accept returns for the following categories, subject to certain conditions:
* Over-the-counter (OTC) medicines
* Health & wellness products
* Personal care and hygiene items (if unopened)
* Cosmetics and supplements (if sealed and unused)
**Conditions:**
* Items must be returned within **7 days** of delivery
* Products must be **unopened, unused, and in original packaging**
* A valid receipt or proof of purchase is required
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#### 🚚 **How to Request a Return**
To initiate a return, please contact our support team:
📧 Email: [[email protected]](mailto:[email protected])
📞 Phone: +20 \[Your Phone Number]
Include your **order number**, **product name**, and **reason for return**.
Once approved, you will receive instructions for returning the item. Return shipping costs are the responsibility of the customer unless the product was damaged or sent in error.
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#### 💸 **Refunds**
Approved returns will be refunded to the original method of payment within **7 business days** after we receive and inspect the returned item.
Refunds may be partial in the following cases:
* Damaged packaging
* Missing components
* Items returned after the return window
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#### ❌ **Non-Returnable Items**
* Prescription medications
* Opened or used products
* Items marked as “Final Sale”
* Products returned without authorization
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#### 🔄 **Damaged or Wrong Items**
If you receive a **damaged**, **expired**, or **incorrect** item, please notify us within **48 hours** of delivery. We will arrange a replacement or full refund at no additional cost.
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We appreciate your understanding and are committed to ensuring your safety and satisfaction.
For any questions, feel free to contact our customer support.
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